All accommodation is based on Run of House or the category stated which may be located in any part of the hotel. If the price is higher, we will contact you for instructions or reject your booking (at our sole discretion) and notify you of this so that you can decide what you would like to do. You may also include a brief message explaining the nature of your inquiry so that the customer service representative can be prepared to address your needs fully. Mailing Address: Maxwell Beach, Christ Church. Sales (if you would like to make a new holiday reservation): Administration (if you want or need to speak to us regarding an issue before you travel): Accounts (if you want or need to speak to us regarding a payment issue before you travel): If you have a complaint, please use our contact details and follow the guidelines as set out in Section 12. you are over the age of 18 and have full legal capacity and sufficient authorisation to make bookings and enter into legal agreements; you have the consent and availability of all persons named in the booking to enter into the booking on their behalf pursuant to these Terms; you have the authorisation of the parents of any persons under 18 years of age named in the booking (applicable to Beaches Resorts) to enter into the booking on their behalf pursuant to these Terms; all persons named in the booking have accepted the Terms; you will assume responsibility for informing all persons named in the booking with regards to relevant details and other pertinent details; notwithstanding the statements set out in our Privacy Policy, you are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking; you will be responsible for paying the deposit and the full price, for making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking; you guarantee that all the personal information provided in the process of making your booking is correct; and. Package must include round-trip flights. Sandals Resorts do not accommodate single customers. Hotel categories and ratings are taken from our own Sandals rating system, rather than any official categorisation, so you can see at a glance, the relative standard of each property. These terms and conditions may differ with regards to how they apply to accommodation only holidays and package holidays. Contact DoNotPay today and you'll be amazed. RBT. Disputes arising out of, or in connection with your booking, which cannot be amicably settled may be referred to arbitration if you so wish under a special scheme arranged by ABTA Ltd and administered independently. Where the services are provided by the independent suppliers, we have a legal duty to exercise reasonable skill and care in making the arrangements for the independent suppliers to provide the services to you. For any Extras that you book, your contract will be directly with the provider of those Extras (whether the insurance provider, operator of an excursion or tour or the supplier of products and services as the case may be). Some parts of the world are occasionally affected by hurricanes, tropical cyclones and unusual levels of rainfall particularly during June November. 17 resorts on the Caribbean's best beaches. When you provide personal data to us which relates to another person, you must obtain their consent for you to provide such data to us for processing in relation to the booking. Thank you. you should cooperate fully with us if we or our insurers want to enforce any rights transferred to us. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Well take care of the rest while youre here. Please ask us to confirm what protection may apply to your booking. Please note that whilst we try hard to meet the needs of every individual, Sandals Regency La Toc, Sandals Grenada, Sandals Ochi and Beaches Ocho Rios are not equipped to cater for the physically challenged and therefore we do not recommend them to customers who require special assistance. Report inappropriate content JamesinSD San Diego. Please note such insurance policies do not have to be purchased via us or any third party we may recommend. Unique Travel will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. Choose Cancel Reservation in the . The acceptance of the Terms is a condition of purchasing either a package holiday or accommodation only holiday from us. If you do reject the alternative arrangements, or if we are not able to offer them, then you may, where appropriate, be entitled to a price reduction and/or compensation in accordance with section 11.2 below. If the captain of your flight or any of the cabin crew or ground staff believe that you could be disruptive or that you are suffering from a contagious disease, they can also refuse to let you proceed with your travel arrangements, restrict your movements on board, or disembark you from an aircraft. To change the reservation, select Modify and then the reservation details page will appear. Any such notice of cancellation must be given by the Lead Name on the booking. Important Notice: The wearing of camouflage and/or military apparel is illegal in Barbados. These international conventions include (but are not limited to) the Montreal Convention in respect of travel by air (and all earlier related conventions), the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail (Convention concerning International Carriage by Rail (COTIF) of 9 May 1980), the Geneva Convention in respect of travel by road and the Paris Convention in respect of the provision of accommodation. You are advised to check this information before you decide on where to holiday and before you go by accessing the latest Travel Advice on https://www.gov.uk/foreign-travel-advice. We may change the advertised price of any holiday from time to time. How to Cancel an eBay Order Quickly and Easily, How to Cancel Your Redbubble Order Instantly, The Easy Way to Cancel a Bed Bath and Beyond Order, How to Cancel Your Urban Outfitters Order Instantly, How to Cancel a StockX Order and Get Your Money Back, Best Way to Cancel Hotels.com Reservation, How to Cancel a Shutterfly Order Stress-Free, How to Cancel a Wayfair Order Hassle-Free, How to Cancel a Walgreens Order Effortlessly, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, ironclad cancellation policy tilted in its favor, accolades from the American Bar Association, 100% cash refund if you cancel 31+ days before the day D-day, 50% cash refund + 50% in travel certificates if you can 15 to 30 days before the D-day, 100% in travel certificates if you cancel 14 days or less before the D-day, Travelers who meet all eligibility criteria. Both found the booking in question. Conversely, if you cancel between 29 and 5 days before your reservation begins, Disneyland will charge you a $200 fee. Their services will save you time and money and it wont cost you a dime! In the event that an airline and/or a ship refuses passage to you (or to any member of your party) on the grounds of ill health or on the grounds of any other perceived problem with your physical or mental condition, we will not be liable for any and all consequences that arise from this. Failure to obtain an ESTA could result in a passenger being denied boarding by the airline. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. Cost incurred by the amendment + amendment fee of 50.00 per person per change, Cost incurred by the amendment + amendment fee of 60.00 per person per change, If you want to cancel your booking, you must contact us as soon as possible in writing by sending an email to Administration 0800 742 742 Option 2 Email [emailprotected]. Only one name change permitted. Height Requirements for Rides at Disney World. If you are granted compensation or a price reduction by another party in relation to the same matter which you claim compensation or a price reduction from us, then we may deduct the compensation or price reduction you receive from the other party from that which is payable by us. In the event of any flight delay or cancellation at your UK or overseas point of departure, the airline is responsible for providing such assistance as is legally required by the Denied Boarding Regulations (see below). (c) Over-the-Water Suites/Villas & Over-the-Water Bungalows require a $1,000 NON-REFUNDABLE deposit per room and is non-transferable to a lower category room. It is a condition of booking that you and all members of your party provide certain information that may be sent to governmental authorities, border control and security agencies for the purpose of security and counter terrorism. Information on aircraft type, flight routings and timings of designated flights provided at time of booking is subject to change. Still, a phone call doesn't leave a paper trail to help you make your case if you need to go to trial. If you decide to reject the proposed change and terminate your holiday with a full refund, you may also be entitled to compensation in accordance with the rules for compensation set out in section 11.2 below. Please do bear in mind, however, that it is extremely difficult to foresee the extent, nature and effect of any such activity at a particular time. It is essential that you reconfirm every flight using the manage my booking facility available with the relevant airline 24 hours prior to departure. We will not make a profit from this; and. This article explains how to contact Sandals Resorts customer service by phone, email, and live chat. NB. Cancel For Covered Reason: 100% refund on your flights and on unused portion of your resort stay. A cot or rollaway bed is on a request basis only and we cannot guarantee these at the time of booking. The customer service phone number for Sandals Resorts is 1-888-726-3257. Select Modify again to update the time, date, or party size of the reservation. When you travel by air, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention. Documents will not be issued until full payment has been received. Received 14 days or less prior to travel; subject to full penalty. In addition, you are also responsible for; Sandals welcomes all customers and we endeavour to meet all individual needs. The best way to get Sandals customer service to call you back is to fill out their email contact form. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. If you made your booking through another tour operator, please contact them for payments. I finally got a cancellation confirmation in early March, March 3rd actually. We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behaviour is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other traveller or our staff or agents at the point of departure or resort in any risk or danger, on the telephone, in writing or in person. We will notify you of the amount of the amendment fee when you contact us. You can also email Sandals directly at [emailprotected]. City, Country, Region Search Use My Location Change store Back to store list. You will need to give us reasonable notice of a name change so that we can make the necessary arrangements, but 7 days before departure shall be considered to be reasonable. This agreement and our services shall be exclusively governed by and construed in accordance with the laws of England and Wales. Cancellation charges depend on when Unique Travel receives notice of the cancellation. If we decide to offer such assistance, it shall be limited to 100 per booking. Please call the Disney Cruise Line Contact Center at (800) 951-3532 for assistance with reservations that have been paid in full, made with a Future Cruise Credit, or booked under a restricted rate or the Concierge category. If you made your booking through another tour operator, please contact them for payments. The land portion of your travel, not your airfare or other non-refundable fees. Are Adventures by Disney Private Adventures Worth It? You agree that in return for such a payment or benefit you assign absolutely to those trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us (or your credit card issuer where applicable). accept the proposed change. The Vacation Cancellation Protection Benefitoutlines the refund conditions. Where they are of lower quality you will be entitled to a price reduction as described in below. Please contact our amendments services team prior to booking to discuss your requirements. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. You may, where appropriate, be entitled to a price reduction and/or compensation in accordance with section 11.2 below. If you select the phone call option, be sure to include your phone number so that a customer service representative can reach you. The offer covers new bookings made up to March 31, 2022. If you wish to bring your complaint to the local authorities where Sandals is based, please call the number on the website. All prices listed in this site are in U.S. We will confirm to you the amount of the cancellation charge when you contact us. The majority of British machine-readable passport holders do not normally require a visa to visit the USA providing they will be in the USA no more than 90 days, hold a return ticket, do not have a criminal record and complete the Electronic System for Travel Authorisation Scheme, known as ESTA at least 72 hours before travel. Please note fees and exclusions apply. If you prefer to email Sandals Resorts, the best way to reach customer service is by typing your question on the contact form. Any passengers holding a British passport issued overseas, will be required to prove, upon check-in and arrival, that they have accommodation booked in the USA and have the full address of that, including the zip (postal) code. See full disclosures for details. If you dont, we reserve the right to treat your booking as cancelled. Your right to cancel and receive a full refund is as described in the paragraph above and will depend upon the nature of the event and its affect upon performance of the holiday. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. All bookings for Beaches Negril, Beaches Turks & Caicos and Beaches Ocho Rios for travel during the below listed holiday dates are subject to a non-refundable deposit at the time of booking and full pre-payment per the below policy for the years 2023, 2024 and 2025. Box 167, Montego Bay, Mailing Address: P.O. Any airline concerned may however provide refreshments etc. Where we provide the services ourselves, we have a legal duty to exercise reasonable skill and care in providing these arrangements to you. Click Cancel. Some of our resorts can accommodate those with mobility . Any other revisions to the booking (i.e. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate, or a suitable alternative. Unavoidable last minute changes to scheduled flight times can occur at any time (even after the documents have been issued). IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL BE DENIED ACCESS TO ROOMS EQUIPPED WITH A BALCONY INFINITY POOL AND/OR THE GUEST WILL NOT BE ALLOWED TO CHECK-IN AND WILL BE DENIED ACCESS TO THE HOTEL. Book a romantic candlelight dinner for two, pamper yourself with our Caribbean inspired spa treatments, explore a local island tour and much more before you even land. Whether you need help booking a room or have questions about the resort, Sandals customer service is always happy to assist. This will give us the opportunity to resolve the Failure whilst you are on your holiday. groups direct line 1-800-327-1991 (EXT 6172). However, we recommend you check your final flight times on the day of departure. We also offer tips on getting the best customer service experience. Typically, a customer rep may fail to listen to any extenuating circumstances leading to the cancellation. The information you must provide will include, but not be limited to, full name - as shown in your passport or travel document, gender, date of birth, travel document type, number, country of issue and expiry date. The charge appeared on my credit card within two days.I cancelled it in early February. How Much Does it Cost to Go to Disney World? Please select one of the options below based on your reservation type. If the price of your holiday is increased by more than 8% of its total price, then you may: We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the price increase. 9 HEALTH & TRAVEL ADVICE: The Foreign and Commonwealth and Development Travel Advice Unit issues and frequently updates advice for those travelling outside of the UK as to safety and security, entry requirements, travel warnings and health. For your own interest we strongly recommend that you arrange cover with a comprehensive holiday insurance policy to travel on any of our holidays. RESERVATION REQUEST AT KARL LAGERFELD Available This item may be available for purchase in . ; Retrieve your Room & Airfare by filling out the information below: Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years, applicable to Beaches Resorts only) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require. If you book arrangements other than a package holiday (e.g. All calls to the Sandals Resorts customer service hotline are free of charge. Information on health abroad is also available on www.nhs.uk/Livewell/Travelhealth. A customer service representative will respond to your email request as quickly as possible. This way, you can relax and enjoy your vacation without worrying about what youre eating. In each of my follow up calls I spoke to a different agent. 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