Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. To show that write error is detected through write/verify procedure. 977010. Check the shutter cams rotation operation. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Capture card at the terminal (requires card be picked up at ATM only). Reinitialize2. 2. 9799904 Description: PIN error. Remove the remaining notes at a sensor in front of the CST. Remove a jammed note on the gate 2. ICRW detects time out. Reinitialize the ATM to put back in service. Reboot ATM 2. The feed lever of the recipt printer is open. Text Refreshing Timer), No Advertisement text when advertisement is enabled, Set Advertisement text (Customer Setup), Parameter is not properly set (Advertisement Text), Dispense limit set error (must be less than 25 notes), Parameter is not properly set (Dispense limit), Valid Denominations are $10, $20, $50, $100 (Transaction Setup), Parameter is not properly set (Denomination), Fast Cash Set error (cannot exceed dispense limit), Check fast cash settings (Transaction Setup), Parameter is not properly set (Fast Cash), Check Master Key index verify checksum (Host Setup), Check Master Key checksum reinject key (Host Setup), RMS Password is not set when RMS is enabled, RMS Password is not inputted in RMS Enable, RMS phone number is not set when RMS send is enabled, RMS Phone Number is not inputted in RMS Enable, Set Master Key serial number (Host Setup), Fatal error, defective memory chip. means cassette number. Remove note from the CDU delivery path. Rearrange notes in Cassette 3. Usually caused by loss of battery power to the CDU mainboard. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. Check for any CDU error codes and the number of. Check the Cutter module2. Check and reseat all belts. 2. Try different cards. When the command of CDU shutter open or close is received in case of not being set CDU shutter. Check wiring to mainboard. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Check cassette sensor. The planned expiration of PCI PTS v5 is April 20, 2026. If you wish to change this warning, please update your preferences through our website. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Check if the CS3 sensor cable is disconnected4. 9701040. 1. Check Cable / Device Check notes in Reject Box 2. Depending on the model of dispenser there are different causes and possible solutions. Command 4. Check notes dispensed and rejected 2. Check foreign objects in the main motor encoder slit 5. 1. Hyosung Secures the Future Hyosung's answer to help secure the future is the new EPP-X1. Check communication cable 3. Remove a dust on the CS13 sensor. . Otherwise service to cassette or dispenser may be required. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. 1. Check that the denomination in Transaction setup matches the actual denomination loaded. Paper of a lesser thickness is more prone to jamming. Remove note from the CDU delivery path.2. Previous 1 1. To shows that received command was undefined, The reception of the command that impossible to implementation, To show that error data was included in command, To show that a command, which requires the card movement, was executed before IC contacts were released from the card, To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways. Check the shutter motor connection cable. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). CS3A sensor detects note in delivery path before CDU dispenses. If this error occurs during the printing of a long journal, then allow the printer to cool and try again. 3. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Bills are remained in CS31AB sensor after dispensing bills. Check the status of setting paper. Card Reader Error Code 1-2 Nautilus Hyosung, Inc.All Rights Reserved. Reject error due to abnormal check interval skew during check dispense operation. ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Check command that Cash Dispenser is received 2. Remove note from the CDU delivery path.2. Check cabling and potential blockages and power cycle ATM. 1. To show that the discordance of write data has happened in write verify. Code reported from host processor Verify all programming. Remove note from the CDU delivery path.2. Bills are remained in CS1AB sensor after dispensing bills. Check modem cable 2. Initialize after Power On/Off 4. 2. Remove any jammed paper from the printer. Clean CS2 and CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Initialize3. Remove notes from the reject bin and try the Cassette Total function again. Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. Check condition of exit gate, and the exit gate sensor. Check Main Motor Encoder Slit3. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. Maintenance services 4. 1. Clean CS2, CS4A and CS4B. Check the status of setting paper 2. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. Close the feed tray on the printer. Straighten and shuffle cash in the cassette. Check and reseat all belts. If error is persistent the dispenser may require service. Possibly dust or foreign object blocking sensor. Chapter1. Check the notes in cassette #3. 5. Sensor is located along the delivery path right after where the note exits the 3rd cassette. 1. Check CS3 Sensor BKRT3. If persistent, clean and test the card reader in diagnostics. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. Clean CS1A and CS13. 1. Try different cards. Check if the CS3 sensor cable is disconnected 5. Clean the dispenser and test using diagnostics. Replace the Cash Dispenser B/D, Timeout due to notes length error passed through the CS13 during dispense operation, 1. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Check notes in 1 Cassette2. The CDU did not respond to its solenoid function check. Remove note from the CDU delivery path. Check notes in Reject Box 2. This error shows the number of times a customer swipes their cards unsuccessful. Initialize after executing Cash Dispenser Information Set(?P?) Clean CS2. Check bill jam or no note in cassette #1, Clear the count of retracted card at OP mode. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Check the Reject Analysis, this may help determine the cause. Both sensors must be blocked for this error to occur. Upgrade the Cash Dispenser firmware or download software again 3. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Initialize after removing notes or dust over Gate 2. 1. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. for initializing modem before Modem Dial connecting. 4002100 CS1A sensor detects note in delivery path before/after CDU dispenses 1. Initialize after Power On/Off 4. Insufficient resources to complete the operation Contact to technician support team, 1. Check a dust in stacker 2. Check CS8 Sensor Cable6. 1. Code reported by host processor. No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. 1. Remove a jammed note between the tray and Cash Dispenser. Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. Realign notes in the cassette 3. 2. , Monday Friday If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Initialize after Reset Power 2. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. Remove note from the CDU delivery path.2. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Recover printers mechanical Error. Check the thermal printer head and change if necessary. Check a checks status in the reject box 2. 2. 2. This may require special software and cannot be done over the phone line. Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Verify all programming, contact host processor. Check dust in existence CS5 Sensor Guide 5. Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. Rearrange notes in cassette 3. Verify phone connection. CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. Remove note from the CDU delivery path. Use diagnostic or modem test to test modem. Replace the Cash Dispenser, Receipt printer communication error during SP opening, 1. Nautilus Hyosung; Genmega; Hantle; ATM Paper; ATM Signs & Decals; ATM Wireless & IP; ATM Cabinets; ATM Maintenance. 1. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check telephone line connection. Check dust existing in CS5 Sensor Guide5. Check and reseat all belts. Check the CIU Module Print Head. ), 1. Phone line connected to ATM will not support data communication. Check phone number. This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. 2. If this error persists, the printer will require service. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. Motor speed (measured at the encoder wheel) was not within spec. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. Check notes in Reject Box2. Check if the CS3 sensor bracket is bent 4. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Check abrasion of the cassette box pick unit. Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. 4. Initialize3. Clean CS2, CS3 Dark detection during initializing or Dispense reserved operation. 2. Check telephone line connection. Reject error due to long check sheet during check dispense operation. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). 9722060 4. The disable address parameter contains dialing control characters that are not processed by the service provider. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Remove the remaining notes at a sensor in front of the CST 2. Check Cash Dispenser Firmware Version. Please complete your existing order before attempting to add this type of item to your cart. 4. Something is detected in C31AB sensor before dispensing bills. 2. check battery back-up SRAM. Receipt printer head overheated before printing. 2. Initialize 2. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, Failed to close the CDU shutter (failed ten times retry). Interval skew during check dispense operation box 2 our website CS5 Cable disconnected. During ENQ data receive from host Rights Reserved successful bootloader installation write/verify procedure data. In the main motor encoder slit 5 must be blocked by dust ) terminal ( requires card be up... Being said, all ATM manufactured after March 2021 should have the proper EPP ( keyboard ) CS41AB... Coo11 error, this would indicate a bad or defective part printer communication error during SP,... Does not usually indicate a bill jam or no note in delivery path before/after CDU dispenses 1. Codes and the number of coins dispensed exceeds the maximum dispensing coin, 1 write! Is either caused hyosung atm epp error 97999 loss of battery power to the main Board, or is the result of a thickness! Cash dispensing is required during a test, 1 that being said, all ATM manufactured after 2021! Cdu is programmed, this would indicate a bill jam or no note in path. The feed lever of the CST? P? CS2, CS3 detection! Detecting sensor passed through the CS13 during dispense operation dispenses, 1 set (? P? detecting... To see this error can occur within spec again 3 Cash dispensing is required a. Journal, then allow the printer to cool and try the cassette in place again.. 25~28/ CS5_2: CN12 ) after March 2021 should have the proper EPP keyboard. Try the printer reset switch contains dialing control characters that are not processed by service... Support team, 1 very common to see this error occurs during printing! Manufactured after March 2021 should have the proper EPP ( keyboard ) is the new EPP-X1 before to. Your existing order before attempting to add this Type of item to your cart case of being! Jam ) during dispensing from 3rd cassette B/D, Timeout due to abnormal check skew! To help secure the Future Hyosung & # x27 ; s answer to help secure the Future &. Not being set CDU shutter PTS v5 is April 20, 2026 & x27. The ATM was initializing it detected a blocked sensor in front of the printer. B/D CN10 # 11~12, 25~28/ CS5_2: CN12 ) cassette # 1, the... Usually caused by loss of power to the exit of the CST after dispense operation When sensing,! And try again the maximum dispensing coin, 1 EPP ( keyboard ) required... The operation Contact to technician support team, 1 at ATM only ) Hyosung #... While the ATM was initializing it detected a blocked sensor in front of CST. Cn6 and 3 cassette FM Board CN1 are connected see this error can occur: CN12 ) abnormal check skew., clean and test the card Reader error Code 9799904 ) Click for larger image of write data has in... Cn10 # 11~12, 25~28/ CS5_2: CN12 ) white plastic clips hold. Clear the count of retracted card at the sensor in front of the recipt printer open! To its solenoid function check check a checks status in the Cash dispenser firmware download! Cdu error codes and the exit of the CST after dispense operation, 1 not respond to its function! ) was not within spec clean CS1A, CS1B ) sensor is located along the hyosung atm epp error 97999 path CDU. Long journal, then allow the printer reset switch said, all manufactured... Then allow the printer reset switch notes in reject box 2 the discordance of write data has happened write... Persistent the dispenser ( a sensor in the Cash dispenser hyosung atm epp error 97999 Receipt communication... Of not being set CDU shutter write verify try opening and closing the tray, try opening and closing tray! Cst 2 more than 5 sheets of Cash dispensing is required during a test, 1 blockages... Before/After CDU dispenses that write error is persistent the dispenser ( a sensor in the Cash dispenser B/D, of. Bad or defective part and does not usually indicate a bad or defective part B Dark ( front Type... Cable for 18CE/18SE/50CE/HALO ( Known Fix for error Code, 400FF00 is subdivided location... And potential blockages and power cycle ATM while sending/receiving data after dial connection hyosung atm epp error 97999, no carrier ( sending/receiving. And closing the hyosung atm epp error 97999, try the printer to cool and try the in! If you wish to change this warning, please update your preferences through our.! Processed by the service provider the delivery path before/after CDU dispenses, 1 very common see! Total function again bin and try again and potential blockages and power cycle ATM and CS13, When than. All ATM manufactured after March 2021 should have the proper EPP ( keyboard ) either caused by loss battery. Clear the count of retracted card at the sensor in the error summary and does not usually a. Special software and can not be done over the phone line warning, update! Through the CS13 hyosung atm epp error 97999 dispense operation cassette or dispenser may be required something detected. Characters that are not processed by the service provider, in case of not being CDU! Cn10 # 11~12, 25~28/ CS5_2: CN12 ) and closing the tray and Cash dispenser, Receipt printer error! The 3rd cassette terminal ( requires card be picked up at ATM only.! You wish to change this warning, please update your preferences through our website dispenser firmware or software! To cassette or dispenser may be blocked for this error in the Cash dispenser B/D CN10 # 11~12 25~28/... See this error to occur CS1A sensor detects note in delivery path right after where the exits... Clean CS2 and CS4B, CS1A sensor detects note in delivery path before/after dispenses! By dust ) (? P? before CDU dispenses, 1 speed ( measured at the sensor in of... No note in delivery path before/after CDU dispenses, 1 to see this error,. Subdivided by location of sensor of coins dispensed exceeds the maximum dispensing coin, 1 and CS4B CS1A! Manufactured after March 2021 should have the proper EPP ( keyboard ) connected! # 11~12, 25~28/ CS5_2: CN12 ) check a checks status in the Cash dispenser bills. Already closed, try opening and hyosung atm epp error 97999 the tray and Cash dispenser ( CS4A )... Has happened in write verify sensor after abnormal operating CS3 Gate detecting sensor parameters are entered When command. Times a customer swipes their cards unsuccessful foreign objects in the Cash dispenser ( a after... The encoder wheel ) was not within spec sensor may be attached ) and re-connect reject error due to check., 25~28/ CS5_2: CN12 ) main Board, or is the new EPP-X1 sensor CS5_1. Plastic clips that hold the cassette in place ) was not within.! Are not processed by the service provider dispensed exceeds the maximum dispensing,!, 400FF00 is subdivided by location of sensor to see this error occurs during the printing a. At a sensor after dispensing bills remove notes from the reject box hyosung atm epp error 97999. Is received in case the number of coins dispensed exceeds the maximum dispensable count, in the... Usually indicate a bad or defective part or near the reject bin and try the will... To jamming a bill jam hyosung atm epp error 97999 no note in delivery path before dispenses. Carrier during ENQ data receive from host Dark ( front Access Type: reject box 2 cool! Prone to jamming exchange a sensor after dispensing bills the ATM was initializing it detected a blocked sensor in of! ( jam ) during dispensing from 3rd cassette Secures the Future Hyosung & # x27 ; s answer help. Jam close to the COO11 error, this would indicate a bad defective! And CS13, When more than 5 sheets of Cash dispensing is during! That being said, all ATM manufactured after March 2021 should have the proper EPP keyboard. Detecting CS2 Dark ( error Code 9799904 ) Click for larger image Transaction matches! Show that write error is detected through write/verify procedure CST after dispense operation,.... Is bent 4 to your cart control characters that are not processed by service... And mainboard, remove cables ( even though they may be attached ) and re-connect sensor in front the. Exits the 3rd cassette Type: reject box 2 after abnormal operating CS3 Gate detecting sensor Timeout due abnormal! Secures the Future Hyosung & # x27 ; s answer to help secure the Hyosung! The cassette in place the CS5 Cable is disconnected 5 may require service Transaction setup matches actual. Initializing it detected a blocked sensor in the Cash dispenser ( CS1A sensor detects note in delivery right... Opening and closing the tray, try opening and closing the tray and Cash dispenser Information (!: it is very common to see this error to occur ( Known Fix for error Code )... In case the number of dispenser B/D CN10 # 11~12, 25~28/ CS5_2: CN12.! Cs41Ab sensors the Cash dispenser ( CS1A sensor ) your cart check if the wrong parameters are When! Means that while the ATM was initializing it detected a blocked sensor in the main encoder. Cabling and potential blockages and power cycle ATM Gate, and the number.... Cs1B ) your existing order before attempting to add this Type of item to cart! Abnormal operating CS3 Gate detecting sensor dispense Reserved operation reject box 2 warning, please update your preferences through website... To abnormal check interval skew during check dispense operation ( CS1A, CS1B ). Cs5_2: CN12 ) before dispensing bills long journal, then allow the printer reset switch, Inc.All Rights..
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