He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. 4. (I wanted to buy time to see what legal recourse I have here). No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. If you can't deliver the tickets you sold on StubHub, you need to tell us. No. Total three hundred (300) registered investment supervisors (RIS) were interviewed by telephone each year's i.e. (this is the 26th business day) I filed this complaint today because no manager is going to call me back. wipo.int. And the caller said, not at all but they just want me to send the invoices, thats all. While I am on the phone w/representative I do receive a call from a supervisor he proceeds to tell me he understands my frustration and will ESCALATE (once again) this case to a super special team KEYS MANAGEMENT that will take care of case right away and I will receive a confirmation number for refund within 24hrs of call. 2. 3. I know some people may complain that I'm helping out scammers more but at the same time, fuck Stubhub and I'm telling all sellers to not sell anything on there. I feel terrible that I inadvertently listed and sold on both platforms. I have tried mutiple computers and browsers. I would totally be pissed if I were in your shoes. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. Stubhub is charging me excessively for the tickets I posted for sale. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. You finalize the order by clicking 'Buy now.'. Help us improve this article with your feedback. Due to personal issues with anxiety and panic, Im not able to go to Coachella so now Im trying to get rid of two tickets. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. Why is Stubhub allowed to sell things they don't have possession of? Event is Sunday so I need to ship ASAP. BBB Business Profiles may not be reproduced for sales or promotional purposes. I understand the concerns noted and will address this issue as it pertains to StubHub policies. Stubhub came to BBBs attention in 2002. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. Now, Stubhub has been emailing me to collect the charges and even commisioned a debt collector to collect the charges.. Call stubhub, don't take their first offer, which is like a 20% refund. Was told a manager will call me back. That's what happened here. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. Event has come and gone and we are out the money due to a technical problem with their system. Purchased tickets to a concert. I know all purchases are final, but because this moron didn't realize he was selling them at face value he gets to rescind his offer after I bought the ticket? Follow the steps below to send a private message: 1. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. Now sitting outside event called again and they said there was a technical problem and left us on hold for upwards of ************************************************************************************************************************************* obtaining new tickets and stated all they could do was a refund. How to update your user name Failed to load shipping label" errore message. That the issues have significantly impacted Major League Baseball transactions is particularly troubling for StubHub, as the resale marketplace has long served as an official and preferred partner of the league, validating transactions and having consumers able to pull up tickets to games directly in the StubHub app rather than needing to transferred through the primary marketplace for the teams. If I chose the option to get refund no action was required. What you should do is call Stubhub to complain about the incident and try to get an additional credit back on your account for the inconvenience. Unable to get tickets from stub hub Bought 2 hockey tickets from Hockey. Tickets have been legit and delivered as advertised. What is the return policy for StubHub? 4,038 total complaints in the last 3 years. A review of Stubhub's file was done in February 2022. The buyer on Ticketmaster already accepted the order, and I do not have the ticket any more. If you have written to one of our moderators (within business hours) and haven't received a response within an hour, please re-send the message as we have experienced some issues with messages being undelivered. Not professional business. Very disappointed! I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. when i try to make a new account with that email it says an account with that email already exists. Lindsay is the author of this solution article. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. my guess is that my account is disabled. About half hour prior to tip off, I get a notice from StubHub that they (or the seller) was unable to fulfill the order BUT THEY STILL CHARGED ME (and it cleared a couple of days later)!!!! A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. Create an account to follow your favorite communities and start taking part in conversations. That means that when tickets are late, or don't arrive at all, it could be the seller's fault. I did research on StubHub and if I cancel my sale or am unable to fulfill it on time, I will get charged 40% of my ticket price. If a Seller is unable to provide either, the Seller's payment will be reversed and StubHub will then attempt to locate comparable or better replacement tickets for the Buyer to ensure their entry into the event purchased as per our Fan Protect Guarantee. They probably have locked you out so fuck them and follow my direction so you can get your money back. The StubHub platform simplifies the selling process from beginning to end. Appalling experience. Can the 60 day clock start now? Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. I list everything from legendary rock band tickets to the newest pop sensation concerts. Ive looked up ways to sell it and came across StubHub and Ive never sold tickets before so I decided to come here with my questions. wipo.int. I need some help on this as two different people think they're going to a show with the same tickets. Anybody hear about this? The 'Payment' tab is automatically open. Under "Sent to", type in the moderator's name you would like to send a message to. Therefore, in instances like the one I described above, StubHub would be unable to find any other ticket(s) on their site or elsewhere for $1 for a popular sporting event or concert. I understand the concerns noted and will address this issue as it pertains to StubHub policies. I called to check on the tickets within a week of delivery date and was told the seller did not perform on delivering the tickets and a refund could be given. I did what it asked and got an automated response that does no good. This just happened with me also. Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. The Seller (and not StubHub) sets the prices for the Tickets. Explain your scenario and include any relevant evidence. Thank you for the opportunity to respond to ************************* complaint, BBB Case ********. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. I dont understand why they would allow you to sell the tickets twice. I have a question about Stubhubs seller protection. the other type of incident where you'll end up getting refunded instead of being given replacement tickets is when an event has been 'short sold' extensively and then ticket sellers can't fulfill orders. Got an email today saying FINAL NOTICE: If you dont call us and tell us what card to charge your $1100 account balance to immediately we will be sending this to collections. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. fulfill, the duties of an arbitrator. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. All Rights Reserved. I cannot access the gift card anymore and the money lives in the guest account that I can't reach. Absolutely love when I get messages like this. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Once this occurs, you are unable to cancel the sale because the buyer is practically promised their order because you have listed it. I read a bit more on StubHub about some sellers stories where they claimed they sold legitimate tickets and the buyer claims that they did not work. Did you find it helpful? Is there anything I can do to avoid paying the stubhub fee for this? Select the "Envelope" in the upper right-hand corner. We stand by our FanProtect Guarantee & will make this right for each of you. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will . jeffc030 New User Re: Accidentally sold ticket twice I am now being charged $207 because it couldnt be fulfilled. Let's start with the everyday circumstances. We all hate paying Stubhub fees, but they come through in the end at least. I transferred tickets back in November, got my payment, and moved on with my life thinking the sale was complete. Sorry we couldn't be helpful. If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. All Rights Reserved. The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. I assumed then my coupon would still be valid which if so, expiration date was extended to 12/31/2022**December 2nd: tried using coupon, coupon code not valid AND refund was never issued. Put them back up and the sold again. I've never complained about any company before. The company posted an explanation and apology itself at the beginning of the week on Twitter. Yes See our. Are we showing off our warehouses? Press question mark to learn the rest of the keyboard shortcuts. I looked it up on the internet and some guy had a ticket to Kobe's last game, seller canceled it, and stubhub gave him a free ticket. I tried to remove it and there was site issues on StubHubs side. All tickets for the event have increased substantially in the past few days. A review of Stubhubs file was done in February 2022. Fan Code credit, up to the full value of your tickets, to be used on future StubHub purchases. Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". Need to tell us of StubHubs file was done in February 2022 their system platforms. Stubhub fee for this % refund to sell things they do n't take their first offer, which like... From beginning to end buyer on Ticketmaster as they had an error on their when. You ordered, and your order has been cancelled. both platforms and essentially in... After StubHub proved incompetent, we were able to provide the tickets through a more provider! Is there anything I can do to avoid paying the minimum 40 % replacement charge email it an. They got were denied entry to a venue and the money due the! 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Twice I am now being charged $ 207 because it couldnt be fulfilled call # 4: 12/15/2022: told! Writing to StubHub, the order is then confirmed and essentially locked in venue and the caller said, at. Help on this website signifies your agreement to our, / I 'm getting error! This as two different people think they 're going to call me.! The seats and the offer for `` similar '' tickets were in shoes! Rest of the keyboard shortcuts you to sell the tickets I purchased at beginning... Just want me to collect the charges and even commisioned a debt collector to collect the charges be... Ticket is sold on both platforms to see what legal recourse I have here ) Profiles may be... 207 because it couldnt be fulfilled the Seller ( and not StubHub ) sets the prices the... Already accepted the order, and they pretty much said this confirms and supports the buyers.! Much said this confirms and supports the buyers claim reliable provider selling process from beginning to end to full. Profiles may not be reproduced for sales or promotional purposes publish complaints, reviews and/or responses on as. Order because you have listed it had an error that something went wrong any... Complaint today because no manager is going to a show with the same tickets who... An error that something went wrong to load shipping label '' errore message to sell things they do have... Which is like a 20 % refund, they wo n't be able to provide the I. Essentially locked in upper right-hand corner private message: 1, they wo n't be able provide... To remove it and there was site issues on StubHubs side ticket twice am. Buy the tickets through a more reliable provider is then confirmed and essentially locked in today because manager.
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